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I wish to thank you and the staff in Bali for the wonderful service you gave to us in booking our return flights to Lombok 11.11.09/14.11.09. Everything was organized to perfection including the delivery as promised at 9.30 am on our arrival at our Hotel on 9th November. I be recommending your company to any of our friends who require air tickets or any other products to contact your company. (Sue Jones)



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Home - Frequently Asked Questions



We have lots of answers for you...

Here are common questions with some tips that we have found useful and presented here as questions.


Couldn’t I do this much cheaper on my own?

How do I make bookings?

What is the payment method?

What is the Cancellation Policy?

What do I get after making a deposit?

Where can I find your local contact number in case of urgent assistances required?

When is the peak holiday season start? Is there any additional surcharges? 


Couldn’t I do this much cheaper on my own?

It may be cheaper to organize your own trip to Indonesia, but imagine how much time and effort it would be to prepare an itinerary and book all of your own transport and accommodation. Apart from guaranteeing these services, our prices include the booking fees and administration costs to make the reservations as well. Hotels, domestic flight tickets, any included entrance tickets and local guides are booked in advance to ensure availability. Plus, our itineraries are designed by travel experts so you can be sure that your tour will cover all the major highlights and many of the attractions you’ve always wanted to see. When you arrive you will have free time for relaxation and sightseeing, rather than having to worry about the next part of the journey and all of the language difficulties that you may encounter. You will also have the comfort of knowing that your arrangements have been made by a legitimate, reputable tour operator who you can turn to for support if you need it. We make it easy so all you have to do is relax and go with the flow.



How do I make bookings?

To book any hotel or package through Lombok Network Holidays is now become much easier. Choose any of our product & services you like, fill up the online booking form or send us an email regarding to your enquiry and allow us 6 - 12 hours to responds. If the product/service (s) are available, we reply you instantly. Maximum details are required such as: number of persons/participants, flight details, fax number, and or additional request/s (if any) in order to eliminate correspondence time.



What is the payment method?

We are now accept online payment through PayPal, very secure and reliable.

All product & services listed in our website; rooms, dive course, golf, transfers, hiking or trekking, special interest tours to be paid directly to PT. BPW Lombok Network Holidays, unless for additional personal expenses i.e: meals, alcoholic or non alcoholic beverages, SPA's treatment, or any personal expenses that not mentioned in the program. Most hotels accept major credit cards (VISA, MasterCard or AMEX) with 3-5% additional charges.

A minimum of 50% of advanced deposit are required to secure the reservation me made on your behalf. We must received this payment at least 2 (two) weeks prior to arrival. There are 2 methods of payment; online payment with credit cards through PayPal or Telegraphic Bank Transfer. All the outstanding must be settled upon arrival by cash or credit cards.



What is the cancellation policy?

Full refund apply for cancellation made 30 days prior to arrival.

For cancellation made 14 days (two weeks) prior to arrival, we will charge 10% from the total amount for the the booking fees and administration costs .

For cancellation made 7 days (one week) prior to arrival, we will charge 25% from the total amount.

No refund for cancellation made in within 3 days prior to your arrival.


PT. Lombok Network Holidays act as a professional and reputable licensed travel agent.

We have collect emails impressions and comment from our customers who satisfied with our service.

Please refer to testimonial page to read comments about our services.



What do I get after making a deposit?

Upon receiving a deposit of any package (s), room (s), or services you book through PT. Lombok Network Holidays, we will issue an e-Voucher or e-Ticket which will be attached via email. You can print out this Voucher and enclosed it with your other travel documents.

Each of our tour package (s) are escorted by an English or Indonesian Speaking Guide. Upon request, we also can provide Italian, Dutch, or French Speaking Guide.



Where can I find your local contact number in case of urgent assistances required?

Our Head Office is located in half way between Senggigi and Mataram Airport. Local taxi's drivers are usually familiar when you mentioned our office address as shown at the bottom of every pages on our website.

Additionally, the hotline number are and contact persons are:


Lombok [Head Office]

Tel No:  +62 (0) 370 662 8139 

Mobile:  +62 (0) 81 8369619

Contact Person/s: Wayan, Indah, Suja, or Saeful


Bali [Branch Office]

Tel No:  +62 (0) 361 8757 904 

Mobile:  +62 (0) 81 7361392

Contact Person/s: Alvan, Bowo, Widi


Jakarta [Branch Office]

Tel No:  +62 (0) 21 32771081 

Mobile:  +62 (0) 81 81 933176668

Contact Person/s: Resty, Sari, Doni


How to dial the above number

Use country code (62 for Indonesia) if calling from outside Indonesia.

Calling from Bali or other cities in Indonesia, add 0 before the area code or mobile number - (no need country code).



When is the peak holiday season start? Is there any additional surcharges ?

The peak holiday season in major tourist destination all over Indonesia are:

July 10th - September 10th (School Holidays)

December 15th - January 15th (Christmas & New Year).

Seasonal Islamic Holiday (Hari Raya & Idul Fitri)

Additional surcharges of US $ 15-35/room/night may apply on major 3-5 stars.


Didn't find the question or answer you were looking for? Contact Us.









Bali Office: Jl. Kartika Plaza No 97 Tuban - Kuta Bali, Indonesia

TEL: +62 361 8757904

FAX: +62 361 767 631



About Bali

Getting There & Away: Flight | Public Ferry | Fast boat | Private Transfer | Travel essential

Where to Go: Badung | Denpasar | Gianyar | Bangli | Tabanan | Buleleng | Kelungkung  | Kareng Asem | Jembrana

See & Do: Event & Festival | Activities | Sight & Attraction | Tours & Packages

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